FAQs – Weehawken Pet Shop
Last Updated: April 11, 2026
1. What products do you sell?
We offer a range of pet accessories including feeding items, travel products, toys, and comfort-related products for pets.
2. Where do you ship?
We currently ship within the United States only.
3. What payment methods do you accept?
We accept PayPal as our payment method.
All transactions are processed securely through PayPal.
4. When will my order be processed?
Orders are processed during our business hours:
Monday – Friday: 9:00 AM – 7:00 PM (GMT -05:00)
Order Cut-off Time: 9:00 AM – 7:00 PM (GMT -05:00) EST
- Processing Time: 0–1 business day
5. How long does delivery take?
Delivery typically takes 3–5 business days in total.
- Processing Time: 0–1 business day
- Shipping Time: 3–4 business days
6. What are your shipping charges?
- Free Standard Shipping: Available on orders over $60.00
- Flat Rate Shipping: A fee of $7.99 applies to orders under $60.00
No Hidden Fees:
We do not charge handling or additional processing fees.
Applicable taxes are calculated at checkout based on your delivery address.
7. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
8. Can I return or exchange an item?
Yes, returns are accepted according to our Return & Refund Policy.
Please review that page for full details and conditions.
9. How can I contact customer support?
You can contact us using the following details:
📧 Email: support@weehawkenpetshop.us
📞 Phone: +1 201-766-9343
Support Hours:
Monday – Friday: 9:00 AM – 7:00 PM (GMT -05:00)
10. Is my payment information secure?
Yes. All payments are processed securely through PayPal.
We do not store your financial information.
11. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible.
Requests are handled based on the order status.
12. Where is your business located?
Weehawken Pet Shop
4212 Park Ave, Weehawken Township, NJ 07086, United States